IMPACT OF EMOTIONAL INTELLIGENCE AND COMMUNICATION SKILLS ON JOB SATISFACTION AMONG ACADEMIC LIBRARIANS

Abstract

Objective: The present study explores the relationship between Emotional Intelligence (EI), Communication Skills and Job Satisfaction among library professionals working in university, college, and school. Methodology: To conduct this study the investigators collected the data using Google Forms from 55 library professionals working academic libraries of Telangana. The data was analysed using statistical techniques – mean, standard deviation, ANOVA (to compare differences between institutions) and Pearson Correlation to determine the impact of independent variables on the dependent variable. Findings: The findings shows that school library staff demonstrated significantly higher total Emotional Intelligence (p=.049) and Verbal Communication Skills (p=.022) than their counterparts in higher education. Correlation analysis revealed a high degree of interdependence between EI and Communication Skills (r=0.782, p<.01). However, in terms of impact on Job Satisfaction, Communication Skills emerged as a significant predictor (r=.284, p<.05) while Emotional Intelligence did not reach statistical significance (p=.069). Conclusion: The study concludes that while EI and communication are deeply integrated, targeted communication training may be a more direct pathway to enhancing staff satisfaction. Library administrators are encouraged to address the "satisfaction gap" in school environments by looking beyond skill development to organizational support factors.